Recently, we have developed our Key Performance Indicators (KPIs). We believe our leading KPI is the number of work orders submitted to the IT department. Since summer slow dwon, we have caught up and reached a low of 78 backlogged work orders at the end of June.
We have also revamped our process controls for next year. We will have a non-technical person manage the process. He will be able to direct human resources and re-allocate when work order thresholds are exceeded or work builds up. We believe this will help us compensate for the loss of ten positions.
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