We brought out technicians back early to prepare for the start of school. They have detailed checklists for each school, classroom, and user. We track status daily to measure progress and determine where resources need to be shifted. We believe that the more we get accomplished before the teachers return, the more likely the school [...]
I am preparing to be a panelist at a conference. The subject is, “Getting the most out of your IT budget.” I have copnsidered the traditional ways such as aligning IT functions with district priorities, becoming more efficient. I welcome your ideas on new or novel ideas.
Recently, we have developed our Key Performance Indicators (KPIs). We believe our leading KPI is the number of work orders submitted to the IT department. Since summer slow dwon, we have caught up and reached a low of 78 backlogged work orders at the end of June.
We have also revamped our process controls for next [...]