June, 2009Archive

IT Department Key Performance Indicators (KPIs)

June 23rd, 2009 | Key Performance Indicators (KPIs) | No comments

Over the past year, we have developed our Key Performance Indicators (KPIs). Our KPIs fall into three categories – Leading Indicators, Training Indicators, and Projects.
 
The first and best KPI is a leading and one we will focus on. It is simply the number of work orders submitted. If we prevent the problem from occurring, a [...]